Effective Date: June 10, 2026

Refund Policy for Mile Zero Exteriors

At Mile Zero Exteriors, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for our exterior cleaning services.

By booking a service with Mile Zero Exteriors, you agree to the terms of this Refund Policy.

Service-Based Business

Mile Zero Exteriors provides professional exterior cleaning services, including pressure washing, soft washing, and related services. Because we do not sell physical products, refunds are evaluated based on services rendered and the circumstances of each booking.

Cancellations Prior to Service

Customers may cancel a scheduled appointment before services begin.

• Cancellations made at least 48 hours before the scheduled appointment may be eligible for a full refund of any deposit paid.

• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

• If no deposit was collected, no refund will be necessary.

Rescheduling

Customers may request to reschedule appointments without penalty when reasonable notice is provided.

Rescheduling requests are subject to availability.

Weather-Related Delays

Exterior cleaning services are weather dependent.

If Mile Zero Exteriors determines that weather conditions make it unsafe or unsuitable to perform services, the appointment may be rescheduled at no additional charge.

Weather-related rescheduling does not qualify for additional compensation or refunds.

Refunds After Service Completion

Once services have been completed, refunds are generally not provided.

However, if a customer is dissatisfied with the quality of service, they must notify Mile Zero Exteriors within 72 hours of service completion.

Upon receiving notice, we may:

• Review the concern.

• Inspect the completed work if necessary.

• Offer a reasonable opportunity to correct the issue.

• Provide a partial refund when appropriate and at our sole discretion.

Situations Not Eligible for Refunds

Refunds will generally not be issued for:

• Conditions that were disclosed prior to service.

• Stains, discoloration, oxidation, or damage that cannot be removed through standard cleaning methods.

• Pre-existing property damage.

• Issues resulting from improper installation, deterioration, age, or normal wear and tear.

• Customer failure to provide accurate property information.

• Customer refusal to allow reasonable opportunities for corrective work.

Deposits

If a deposit is required for a service, deposit terms will be disclosed at the time of booking or within the service agreement.

Eligible deposit refunds will be processed using the original payment method whenever reasonably possible.

Refund Processing

Approved refunds are generally processed within 5–10 business days, although actual processing times may vary depending on the customer's financial institution or payment provider.

Contact Us

Questions regarding this Refund Policy may be directed to:

Mile Zero Exteriors

Dawson Creek, British Columbia, Canada

Email: info@milezeroexteriors.com

Phone: 250-219-8157