Effective Date: June 10, 2026

Privacy Policy for Mile Zero Exteriors

Mile Zero Exteriors ("we," "our," or "us") is committed to protecting the privacy and security of our customers and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, request services, book consultations, obtain quotes, receive invoices, or otherwise interact with our business.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide to Us

When you create an account, request a quote, book a consultation, or communicate with us, we may collect:

• Full name

• Email address

• Phone number

• Property or service address

• Billing address (if applicable)

• Account login information

• Service requests and appointment details

• Communications submitted through contact forms, email, or phone

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Pages viewed and time spent on the website

• Referral sources

This information helps us improve our website and customer experience.

How We Use Your Information

We use your personal information to:

• Create and manage customer accounts

• Schedule consultations and service appointments

• Prepare quotes and estimates

• Generate invoices and process payments

• Communicate regarding services and appointments

• Respond to inquiries and customer support requests

• Improve our website, services, and customer experience

• Maintain business records

• Comply with legal and regulatory obligations

Sharing of Information

Mile Zero Exteriors does not sell, rent, or trade your personal information to third parties.

We may share information with trusted third-party service providers when necessary to operate our business, including:

• Website hosting providers

• Payment processing providers

• Scheduling and booking software providers

• Customer relationship management (CRM) systems

• Accounting and invoicing platforms

• Information technology and security service providers

These providers are only permitted to access information necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights, property, safety, or the safety of others.

Data Retention

We retain personal information only as long as necessary to:

• Provide services to our customers

• Maintain business and accounting records

• Comply with legal obligations

• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Security of Information

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic and usage patterns

• Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Access and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if you believe any information is inaccurate or incomplete.

To make such a request, please contact us using the information provided below.

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other factors.

Any updates will be posted on this page along with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Mile Zero Exteriors
Dawson Creek, British Columbia, Canada

Email: info@milezeroexteriors.com
Phone: 250-219-8157

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia.